All orders are shipped within 12 hours Monday to Friday and delivered normally in 1 to 4 working days with GLS / DPD.
Unfortunately, the Covid-situation is expected to cause some delays to the shipping times. We are working hard to get your orders shipped in time. But due to the lockdown in the Netherlands, all couriers are overloaded thus unable to estimate the exact lead time of orders. We ask for patience, most delays originate from the challenges of our shipping partners.
After you have successfully completed your order, you will receive an email containing your order details. a tracking code and a link to a page to track your order in real-time.
We offer free shipping on orders over 20€ inside the Netherlands and over 40€ to other European locations. The free shipping option will be applied automatically upon checkout.
Orders inside Europe are shipped with GLS or DPD depending on the location. Shipping costs depend on the destination country. Orders outside of Europe, are sent with DHL.
Germany, Belgium, Luxembourg, Austria, UK, France, Denmark, and the Czech Republic: 7,26€
Italy, Slovenia, Hungary, Spain, Finland, Slovakia, Sweden, and Portugal: 9,68€
Latvia, Greece, Estonia, Lithuania, and Romania: 14,52€Item prices and shipping costs include btw (the Dutch VAT). Import duties, destination country-specific taxes, and charges are not included. These charges are the buyer’s responsibility. We do not refund money on orders seized by the customs or take any responsibility for legal sanctions or actions arising from international orders. All our products are natural supplements and legal in the Netherlands. The buyer is responsible to know and respect the legal status of the products in their country. Therefore the buyer agreed to refrains in every situation not to put any legal action/claim towards our website, our company, or to any people working for our company.
We do not ship our products to the following European countries: Ireland, Bulgaria, Croatia, Cyprus, Malta, Channel Islands, Gibraltar, Canary Islands, San Marino, Vatican City, Faroe Islands, Greenland, Russia, Belarus, Turkey, Israel, Albania, Poland, and Bosnia & Herzegovina.
100% satisfaction guarantee
If you are not happy with our product, please contact us within 15 days of purchase. In case your order is damaged or has a defected we will send out a replacement. If there is another reason you are not satisfied with our product, we will do our best to correct this. If your order has not yet been shipped and you wish to cancel your order then please contact us and we will do our utmost to accommodate you. We cannot promise that we can intercept your order though if its already been processed.
MISSING OR DAMAGED ITEMS
In case you order is missing or the item you receive is damaged then please contact us.
WRONG OR INCOMPLETE ADDRESS
If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.